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Privacy Policy

Southern Mobile Skip Bins (SMS Bins)

Southern Mobile Skip Bins (“SMS Bins”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online or offline.

1. What Information We Collect

We may collect personal information such as:

  • Name, address, phone number, and email address

  • Billing and payment details

  • Delivery addresses for skip bins

  • Information related to your waste disposal requirements

  • Any communications or enquiries you make with us

We may also collect limited technical information (such as IP address, browser type, and cookies) when you use our website to help improve our services.

2. How We Collect Information

We collect personal information directly from you when you:

  • Book a skip bin via our website, phone, or email

  • Contact us for customer service or enquiries

  • Make payments for our services

  • Sign up for promotions or updates

We may also receive information from third-party providers (such as payment processors).

3. Why We Collect Your Information

We collect, use, and store your personal information for purposes including:

  • Providing and delivering our skip bin services

  • Processing bookings and payments

  • Communicating with you about your booking, delivery, or pick-up

  • Meeting our legal and regulatory obligations

  • Improving our website, services, and customer experience

  • Managing disputes or complaints

4. Disclosure of Your Information

We respect your privacy and will not sell or rent your information. We may share your personal information with:

  • Our employees, contractors, and service providers who assist in delivering our services

  • Payment processors and financial institutions

  • Government agencies or regulators if required by law

  • Professional advisers (e.g., accountants, legal representatives)

Where possible, we require third parties to handle your information in line with Australian privacy laws.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically or in physical records. We use secure systems, password protection, and restricted access measures.

6. Access and Correction

You may request access to the personal information we hold about you, and you may request corrections if the information is inaccurate, out of date, or incomplete.

  • To request access or correction, please contact us (see details below).

  • We will respond to your request within a reasonable timeframe, in line with the Privacy Act.

7. Cookies and Website Use

Our website may use cookies and similar technologies to:

  • Improve site functionality

  • Analyse website traffic

  • Provide a better user experience

You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.

8. Direct Marketing

We may use your contact details to send you updates, special offers, or service reminders. You may opt-out of receiving marketing communications at any time by following the unsubscribe link or contacting us directly.

9. Overseas Disclosure

In general, we do not disclose your personal information overseas. If we need to engage with overseas service providers (e.g., cloud storage), we will take reasonable steps to ensure they comply with the Australian Privacy Principles.

10. Complaints

If you believe we have breached your privacy, you may contact us using the details below. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

11. Contact Us

If you have any questions about this Privacy Policy, wish to access your information, or make a privacy complaint, please contact us:

Southern Mobile Skip Bins (SMS Bins)
Phone: 0448 753 756
Email: info@smsbins.com.au

Website: https://smsbins.com.au